Associate Consultant

Job Type:

Full-time

Location:

Framingham, MA. Candidates must be willing to work from several customer locations in the New England area and be willing to travel occasionally for business.

Company Overview

Agility Partners, a systems integrator in its 16th year of business, helps its customers to better understand, plan for and capitalize on the ever changing technology landscape. We have developed long standing relationships with our clients based on trust, success and expertise. Specializing in assisting organizations with their collaboration needs, we design, implement, develop and maintain enterprise-class Microsoft and IBM/Lotus collaboration environments.

Our organization is delivery driven and we have invested heavily in our methodologies to ensure effective quality delivery. Quality and the ability to offer our clients flexible solutions is our top priority. To accomplish our goals, we are hiring team players who possess superb technology skills, want to manage customer expectations and be responsible for the delivery of our services.

We seek professionals who have excelled in the technical aspects of their jobs, and enjoy the delivery of quality services to clients. Candidates must have a strong commitment to teamwork and a desire to learn. Our employees have excellent compensation packages which include base salary, individual and team bonuses and a comprehensive benefit package. Most importantly, we offer the chance to exercise & grow your technical talents, develop broad skills, and work with other A+ professionals in a high energy, entrepreneurial organization.

Responsibilities

As a Associate Consultant you will be responsible for assisting customers on various hardware and software related issues. You will also work closely with Senior Consultants on technical projects for customers of Agility Partners, primarily around Microsoft Active Directory, Exchange, Sharepoint and Lync.

As a successful associate? consultant you will:

Participate in project-based engagements with Agility’s clients
Identify, research, and resolve technical problems
Respond to telephone calls, instant messages, email and personnel requests for technical support
Be exposed to new technologies and challenges every day.
Document, track, and monitor all problem to ensure a timely resolution
Support, monitor, test, and troubleshoot hardware and software problems
Recommend and schedule maintenance, via vendors or hands-on
Install and configure workstations based on customer needs and requirements
Provide end user support for IT-managed applications
Perform other duties or special projects as requested related to area of responsibility
Travel to customer locations to provide support or participate in team projects

Qualifications

Undergraduate degree or equivalent combination of higher educational experience. Work experience should include a broad application of standard principles, theories, concepts, and techniques usually acquired through 0 – 3 years of experience in progressive Information Technology environments.
Previous IT helpdesk or support experience is a strong plus.
Must have strong analytical skills, professional office experience, a team mentality, excellent interpersonal skills and ability to with little supervision
Must have excellent communication skills, both verbal and written.
Must have excellent customer service skills
Excellent troubleshooting skills in the above technologiesMust have a drive to learn new technologies and deliver high quality work.
Experience with desktop operating systems (XP/Vista/Win7) is required
Experience with Microsoft Server operating systems (2000/2003/2008), and a demonstrated working knowledge of server applications (Microsoft 2000/exchange/active directory/DNS/FTP/Web servers) is a very strong plus.
Experience with Microsoft Active Directory is a strong plus
Experience with Microsoft Exchange 2007/2010 is a strong plus
Experience with Lotus Notes is a strong plus
Experience the following Microsoft products a strong plus: Sharepoint, OCS/Lync, BPOS, Office 365
Experience with corporate email on mobile devices is a plus. (iPhone, Android, Windows Mobile)
Experience with Lotus Notes/Domino or other IBM collaborative products such as Sametime, Quickr, Connections, LotusLive, WebSphere and WebSphere Portal is not required but is a plus.

No placement agencies will be used to fill this position. Please do not contact us.

To apply for this role please email your cover letter and resume to [email protected] referencing the complete job title in the subject line. If you have any questions, please contact us.

Associate Consultant